Privacy Notice

What we will do with customers' information

All the personal data we hold about you will be processed by our staff and systems in the United Kingdom. Your information may be passed to third parties, where required, to provide the goods/services you have applied for, as well as where there is a legal obligation for us to provide third parties with this information e.g. The FCA or The Police, to prevent, detect, investigate and prosecute fraud and alleged fraud, money laundering and other crimes, and to confirm your identity.

We will use your data to process your application for goods/services provided by us. This processing will include some or all of the below:

Purchasing or leasing a motor vehicle

Establishing your identity

We collect proof of identity information, payment card or other customer payment information and driving licence information in order to establish your identity as part of selling or leasing you a motor vehicle.

Facilitating your request for car finance quotations

Automated decision making

• We will share your information with your permission, with a credit brokerage or directly with funders, who may use automatic decision making as part of the funding decision process.
• This may involve automatically requesting information from credit reference agencies (CRAs) and using this data along with the other data provided to assess your suitability for the goods/services requested.
• To request a manual review of your application, please contact your funder/ credit broker.

Customer Services and Administration of our Services

Call recording and monitoring

We may monitor or record calls, emails, SMS messages or other communications for:

• Quality control and training purposes.
• Processing necessary for entering into or performance of a contract.
• Ensuring effective operation of systems.
• Meeting our regulatory obligations.
• Prevention or detection of crime.
• For the legitimate interests of the data controller.

After transaction processing

• We may conduct after-transaction surveys, via an independent third-party survey company. Some of your data may be passed to our supplier, to allow us to improve our products and services.
• We use a third-party email marketing company to run marketing campaigns. If you consent to us marketing to you, and we run a marketing campaign, some of your data may be passed to this provider.
• To handle enquiries and complaints: It is in our interests to make sure that complaints are investigated so that our customers receive a high standard of service, and we can prevent future complaints.
• To transfer your information to or share it with any organisation, your account has been or may be transferred to following a restructure, sale or takeover of EVOGO Ltd or any of our trading styles.

Who customers' data will be shared with

We sometimes need to share the personal information we process with other organisations. Where this is necessary, we are required to comply with all aspects of the Data Protection Act (2018) and the General Data Protection Regulation (2018).

We may pass your information to other parts of our business and selected providers of our products and services, such as the organisations that provide our chatbox and marketing services.

We will not pass your data to other third parties outside of those mentioned in this Privacy Notice.

Website Links

Our website may contain links to other websites run by organisations which we do not control. This policy does not apply to those other websites and Apps. We provide links to those websites solely for your information and convenience and we make no endorsements, representations or promises about their accuracy, content or thoroughness. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept and responsibility or liability for these policies. Your disclosure of personal information to these third party websites is at your own risk.

Whether the data will be sent overseas

EVOGO Ltd will never send customer data outside the EEA.

Data Retention

When we collect your personal information, the length of time we retain it is determined by the purpose for which we use that information and our legal and regulatory obligations.

Once we no longer require the information for the specified purposes for which it was collected or the purposes outlined below, we would either anonymise or delete the information. We would not retain personal information in an identifiable format for longer than is necessary.

Other determinants on the length of time that we retain your personal information are:

• The need to use your personal information to establish, bring or defend legal claims.
• The requirement by law for us to hold your personal information for a longer period, or to delete it sooner.
• Your decision to exercise your right to have the information erased (where this applies).

If you decide not to go ahead with your purchase or lease of a vehicle then we may still keep your information.

Your Rights as a Customer

As a customer of Evogo Ltd and our trading style Mike Brewer Motors you have the following rights related to your data and how it's processed:

• The right to be informed - this means we must provide, at the point of collecting your data, a privacy notice (this document) informing you of how your personal information will be used.
• The right to access your personal information - this means that you have the right to know what information we hold on you, and to request a copy of it. This information is provided free of charge.
• Data accuracy - The right to get inaccurately recorded information corrected.
• The right to erasure - this means that you can request that your personal data is deleted from our records, also referred to as 'the right to be forgotten'.
• The right to restrict how your personal information is used - this means that you have the right to object to how we use your personal information, including for direct marketing purposes.
• The right to receive your personal information in a legible and transferable format - this means you can make a reasonable request for your data to be sent to you in a format that is accessible to you.
• The right to object to the use of your personal information - This right applies unless we can demonstrate compelling legitimate grounds for continuing to process your data.
• Rights related to automated decision making including profiling - this means you have the right to refuse to your personal information being used to make a decision based on an automatic process without human intervention.

If you would like to make a Subject Access Request or exercise any of your other data rights then further information on how to do so can be found on our data rights page.

How customers make a complaint

Should you wish to make a complaint, you can do so by:

If we do not handle your validated request within a month, you have the right of referral to the ICO who act as the data protection arbitrator.

Details of how to contact the ICO are at this web address ico.org.uk/global/contact-us/

Keeping your data safe

We are committed to ensuring that your information is secure.

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.

Our security measures are continually improved in line with technological developments.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Further information on how Cookies work and guidance on how to control their use when you visit our websites can be found in our Cookie Notice.

Updates to this Privacy Notice

This privacy notice was updated on 15^th January 2025. We update our privacy notices from time to time to take account of changes to our business practice. As a result, we suggest you review it each time you provide any personal information.

Any changes we may make in the future will be posted on this page and, where appropriate, notified elsewhere on the website.