Mike Brewer Motors Frequently Asked Questions
Whether it's a question about buying a car from Mike Brewer Motors or you simply want to know about our dealerships, our Frequently Asked Questions should have it covered.
How many dealerships do you have?
We currently have dealerships in Sheffield, South Yorkshire and Dunstable, Bedfordshire. We do offer nationwide delivery in mainland UK so we can still help you buy your dream car even if you're not local to our dealerships.
What types of vehicles do you sell?
We sell a wide variety of nearly-new and used cars and light commercial vehicles. You can view our current stock at:
Do I need an appointment for a test drive?
Whilst we do have a large amount of stock at our dealerships, not all our vehicles are kept on site. To avoid any disappointment, we do advise that you give us a call to arrange a test drive so that we can make sure that the vehicle you're interested in is ready for you.
How do you prepare your cars before selling them?
Mike Brewer Motors is an RAC BuySure Approved Dealer. We adhere to strict standards, upon which we are audited. Before any car is sold, it undergoes a rigorous 82-point vehicle preparation standard. Read more about this extensive preparation process here:
Do you do HPI checks on all your vehicles?
Yes, we carry out a HPI check on every vehicle before we put it up for sale. This ensures that the vehicle has not been reported stolen or written off by an insurance company and also informs us of whether there is any outstanding finance to be settled.
Do you take part exchanges?
Yes, we're happy to accept most types of part exchange. We use an in-house valuation system to value your car in seconds.
What documents are required for a part exchange?
You will need to bring all the service history, book pack, spare key, the MOT and V5 document. If any of these items are missing, we may take a refundable deposit from you until you can send these on. Please be aware that this may affect the trade-in value we provided if the car was valued as having these items.
Do I need to pay a deposit?
We recommend paying a deposit of £100 to secure the car for up to 4 days. The deposit is fully refundable if you change your mind.
Will I get a guarantee?
Yes. A lot of our vehicles come with the Manufacturer Warranty included and those that don't will come with a 6 month RAC Guarantee as standard. Once the 6 months is up, you can purchase our RAC Platinum level guarantee to continue your cover if you wish. Read more about our RAC Extended Guarantee:
What if the vehicle I want isn't at a dealership that is near to me?
We can send you photographs and a personalised walk-around video of the car to show you the exterior and interior. You can purchase the car without viewing it and we'll deliver it anywhere in mainland UK. We offer a Quality Assurance on all of our vehicles:
What happens if I have an issue after delivery?
You can contact the dealership that you bought it from and speak to the Sales Advisor who dealt with your order. Alternatively, you can speak to our Customer Care team on 0114 250 6098 who will be able to help you with any queries you have.
Is Mike Brewer Motors regulated by an industry body?
Mike Brewer Motors is a trading style of EVOGO Ltd, who are authorised and regulated by the Financial Conduct Authority for credit brokerage. Our FCA number is 669005. We work with a number of carefully selected credit providers who may be able to offer you finance for your purchase. We are a credit broker, not a lender and we do not give independent financial advice. We will not charge you any fee for our services. You can read our full Status Disclosure here.
Why do you charge an administration fee?
To ensure we can offer all our customers the best value we have tailored our administration fee to our customers individual circumstances. The administration fee covers the cost for the following items: 82-Point RAC vehicle Inspection; full valet, £15 of fuel, DVLA online registration and warranted mileage.
Do you offer finance?
Yes. We can offer Hire Purchase (HP) and Personal Contract Purchase (PCP) finance agreements. You can find out more about these finance methods here:
How do I apply for car finance?
You can apply online by searching for the car you want and applying via that car. Don't worry if you end up choosing a different car in the end, your car finance deal will simply be adjusted to reflect your new choice of car. Alternatively, your Sales Advisor will be able to get a finance quote and complete the application with you over the phone or in the dealership.
What information will I need to provide to apply for car finance?
At first, we simply need details like your name, address, phone numbers and employment information. We need this information so that we can agree on what is a sensible loan amount over a sensible period of time. To give you the best chance of approval, you should always ensure the information you give us is accurate and honest.
Your data is secure and we will not share your information with any third party other than the lender that has been selected to approve your loan. Our lenders are not permitted to use your data for any other purpose other than to process your application for credit.
How long does it take to get a decision on finance?
Most of our applications are given an instant decision. This usually arrives by email within 3 minutes. Sometimes it takes longer for us to get you the best possible rate but we will always contact you within a few hours of your application.
How long will it take to sort the paperwork out?
Once the finance acceptance is in place, we can process the paperwork very quickly, often on the same day if you attend one of our dealerships. Alternatively, we can send documents to your home address and have everything completed within a couple of days.
What proofs of identity will you need?
Each lender has their own policies on what will be required to prove your identity. As a minimum, you will be expected to produce your driving licence.
What if I can't put a deposit down?
It is not always necessary to put a deposit down. It will depend on your personal circumstances but we will be able to advise you whether a deposit is required at the time of proposal. Don't forget that a part exchange can also be treated as a deposit.
What if I have outstanding car finance?
We can deduct the amount you owe directly from the part exchange value and settle this directly with your finance company. Any remaining equity can then be used as a deposit towards your next car or you can receive the difference back in cash. Don't forget you will need to obtain a settlement figure from your current finance provider.
What if I have negative equity?
We have finance companies who, subject to status, will finance more than the value of your new car. This allows you to refinance your negative equity in the agreement for your new car.
What if I have a poor credit history?
Some of our lenders specialise in helping people with poor credit, so don't be put off from applying. We have a service available where you can check your credit worthiness without affecting your credit score before making an application if you prefer.
How do I pay my balance?
Payment by personal debit cards will be accepted without limit if you pay in person when you collect your vehicle. Please note, we cannot accept debit card payments in excess of £500 over the telephone.
The maximum amount accepted on business debit cards is £500 per vehicle ordered.Credit Cards
The maximum amount accepted on credit cards is £500 per vehicle ordered.Bank Transfer
The maximum amount accepted on credit cards is £500 per vehicle ordered.Bank Transfer
If you wish to transfer funds directly into our bank account, our bank details are:
Account name: EVOGO Ltd Account Number: 20153974 Sort code: 20-55-70
Please use your name or registration number as the reference so we can identify your payment and please note that we cannot release the vehicle until the funds are confirmed in our account. It is important to allow enough time for the transfer to take place prior to delivery.Cash
We strongly recommend that you avoid carrying large quantities of cash. We only accept Sterling notes in good condition and reserve the right to refuse any notes that our staff deem in any way dubious. Cash will only be accepted during normal office hours for insurance and security reasons.
Please note that it is our policy not to accept cash payments of more than £1000.Finance Agreement
If you are taking out finance on your new vehicle, we will need you to sign your documents and provide us with original proof of ID and address prior to delivery. Once all your paperwork is complete we can agree on a collection date for you.
Please note that we need to allow at least 5 working days for all of this to take place when arranging your delivery/collection date.
How do I tax my new car?
If you are collecting your car from us, the Sales Advisor will go through this with you whilst you are in our showroom. If you are having the vehicle delivered, please visit www.gov.uk/vehicle-tax.
You will need to input your new keeper document reference number which we will pass on to you.
You can pay for your tax by debit or credit card, either in one lump sum or by monthly direct debit instalments via the DVLA website.
How do I get my private number plate off my part exchange?
If you have a private number plate to retain, the quickest way to do this, prior to your collection date, is by visiting: www.gov.uk/keep-registration-number.
We ask that you retain your private plate prior to trading your vehicle into us in order for us to have the full V5 documentation when we take possession of the vehicle. If you do not yet have the V5 back prior to collection, we will take a £100 deposit, which we will refund back to you once we are in receipt of this.
How do I make a complaint?
Mike Brewer Motors is committed to providing our customers with the best quality vehicles and the highest standard of service. However, in the unfortunate situation that you have a complaint, please first let us know what has happened.
or post to:
The Customer Care Manager, Mike Brewer Motors, 201 Upwell Street, Sheffield S4 8AL.
We'll contact you within two working days to let you know that we are looking into your complaint and clarify any points where necessary. We will keep you regularly updated about what's happening and discuss our findings.
When we have investigated your complaint, we will write to you to let you know our final response. This detailed letter will tell you what we have found, what we plan to do and how we came to our decision. If it is going to take us more than eight weeks to resolve your complaint, from when you first contacted us, then we will update you on our progress and explain why it is still ongoing.
If you are not happy with our decision and wish to take it further, you can ask the Financial Ombudsman Service to look into your complaint for you. This independent service is free and is there to resolve disputes between customers and financial service institutions. You need to consult them within six months of the date of our final response letter (they will require a copy).