Mike Brewer Motors is committed to providing our customers with the best quality vehicles and highest standard of service. However, in the unfortunate situation that you have a complaint, please first let us know what has happened.
or post to:
The Customer Care Manager, Mike Brewer Motors, 201 Upwell Street, Sheffield S4 8AL.
0114 250 6098
We’ll contact you within two working days to let you know that we are looking into your complaint and clarify any points where necessary. We will keep you regularly updated about what’s happening and discuss our findings.
When we have investigated your complaint, we will write to you to let you know our final response. This detailed letter will tell you what we have found, what we plan to do and how we came to our decision. If it is going to take us more than eight weeks to resolve your complaint, from when you first contacted us, then we will update you on our progress and explain why it is still ongoing.
If you are not happy with our decision and wish to take it further, you can ask the Financial Ombudsman Service to look into your complaint for you. This independent service is free and is there to resolve disputes between customers and financial service institutions. You need to consult them within six months of the date of our final response letter (they will require a copy).
If you still have a complaint